PRIVACY & COOKIES POLICY
Last Updated: 20 August 2018
PARCEL PERFORM PTE. LTD. (Company registration number: 201308254C) is a company incorporated in Singapore with its principal address at 38 Dakota Crescent, #16-09, Singapore 399938 (“Parcel Perform”). Parcel Perform owns and operates the technology platform (“Platform”) providing parcel tracking solutions for merchants (“Service(s)”) through its websites at https://www.parcelperform.com and http://www.parcelmonitor.com (“Site(s)”).
Parcel Perform takes Users’ privacy seriously and are committed to providing a safe online experience. Parcel Perform believes in being transparent about its practices and provides this Privacy & Cookies Policy (“Policy”) to explain how Parcel Perform collects, uses and discloses Personal Data (described below), and how Users have control over their Personal Data.
1.1This Policy govern all users, whether free or paid, of the Platform and/or Services (“User(s)”) and describes how Users’ information, including Personal Data, will be collected, used and shared in connection with the use of the Site, Platform and/or Services, Parcel Perform’s legal basis for doing so as well as Users’ rights and choices regarding the information provided by Users to Parcel Perform. This Policy is intended to meet the requirements of the Personal Data Protection Act of Singapore (“PDPA”) as Parcel Perform is headquartered in Singapore and the European Union’s General Data Protection Regulation (“GDPR”) in relation to Users who are EU residents.
1.2Parcel Perform reserves the right to update this Policy from time to time. Users should periodically visit this page to review the current terms of this Policy so that they are aware of any updated terms by which they are bound. In the event of any changes to this Policy, Parcel Perform will either notify Users via e-mail or post the changes to this Policy on the Site and update the “Last Updated” date at the top of this Policy as the effective date of change. However, any changes will not apply retrospectively.
1.3By using the Site, Platform and/or Services, Users agree that they have read and understood this Policy, and consent to the use of their information in accordance with this Policy.
1.4If Users have any questions about this Policy, please contact Parcel Perform’s Data Protection Officer (“DPO”) at email@example.com (“DPO Contact”)
2.1Subject to exceptions under the applicable laws, Users have the rights to:
2.2If you are residing in the EU, you have the following additional rights pursuant to the GDPR:
3.How to exercise your rights
3.1If a User wishes to exercise the rights under paragraph 2 above, the User is required to:
3.2Parcel Perform will endeavor to respond to all legitimate requests within thirty (30) days unless a User’s request is particularly complex or the User has made multiple requests. In this regard, Parcel Perform will notify the User and keep it posted. Typically, the User will not have to pay a fee to access its Personal Data (or to exercise any of the other rights). However, if the User’s request is clearly unfounded, repetitive or excessive, Parcel Perform may refuse to comply with its request in such circumstances.
3.3Users may submit a complaint to Parcel Perform via the DPO Contact in relation to this Privacy or Parcel Perform’s practices in relation to their Personal Data.
4.Types of Data that Parcel Perform collects
4.1Personal Data that Users provide directly to Parcel Perform. When Users use the Site, Platform and/our Services, their Personal Data and other information may be collected by Parcel Perform through Users’ voluntary submission (e.g. when Users contact Parcel Perform, when Users sign up for an account with Parcel Perform or when Users provide such necessary information for Parcel Perform to execute its services to Users).
“Personal Data” means data that may enable Parcel Perform to identify Users personally, including data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Parcel Perform has or are likely to have access.
The type of Personal Data collected may vary based on how it was gathered, which may include:
4.2Personal data from third party sources. Parcel Perform may also collect certain Users’ Personal Data from third party sources, for example, among others, tracking ID from Carriers, reports from credit reporting agencies and information from social media sites, Parcel Perform’s affiliates, analytics providers, advertisers, data brokers, and identity verification and compliance service providers. In order for Parcel Perform to provide the Services to Users, tracking IDs of parcels (without Personal Data of end-consumers / parcel recipients) will be provided by Users and/or Carriers to Parcel Perform and such tracking IDs and all information that can be obtained from them are necessarily considered public.
4.3Non-Identifiable or Aggregated Data. When Users interact with Parcel Perform through the Site or Platform, Parcel Perform may receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify Users. Parcel Perform may store such information itself or such information may be included in databases owned and maintained by Parcel Perform’s affiliates, agents or service providers. The Site or Platform may use such information and pool it with other information to track, for example, the total number of visitors to the Site or Platform, the number of visitors to each page of the Site or Platform, the domain names of visitors' Internet service providers, and how Users use and interact with the Services. Also, in an ongoing effort to better understand and serve Users of the Services, Parcel Perform often conducts research on its customer demographics, interests and behavior based on Personal Data and other information provided to Parcel Perform. This research may be compiled and analyzed on an aggregate basis. Parcel Perform may share such non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify Users personally. Parcel Perform may also disclose aggregated user statistics in order to describe the Services to current and prospective business partners, and to other third parties for other lawful purposes.
4.4No Special Categories of Personal Data. Parcel Perform does not collect any "Special Categories of Personal Data" about Users. This includes details about race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data. Nor does Parcel Perform collect any information about criminal convictions and offences.
4.5Data Minimisation. Parcel Perform collects only relevant and minimal Personal Data limited to what is necessary in relation to the purposes for which they are collected and processed. In this regard, Users agree to provide only true, accurate, current and complete information about themselves.
5.Consent and Withdrawal
5.1By interacting with Parcel Perform using Personal Data, or voluntarily submitting Personal Data to Parcel Perform when using the Site, Platform and/or Services, Users agree and consent to providing their Personal Data and the manner in which their Personal Data will be handled as set forth in this Policy.
5.2Where the information provided by Users to Parcel Perform contains Personal Data belonging to third parties (e.g. Personal Data relating to Carriers or end-customers), Users warrant and represent that consent from such third parties have been obtained to enable transmission of such data to Parcel Perform and for Parcel Perform to use such data to execute the Services to Users. If the third parties have withdrawn such consent, Users shall notify Parcel Perform immediately to enable Parcel Perform to stop processing such data.
5.3If Users are located in the EU, Parcel Perform will seek and rely on Users’ consent as a legal basis for using their Personal Data where Parcel Perform has expressly sought it for specific purpose(s). Users will be asked to provide clear and affirmative consent to the collection, processing and use of their Personal Data. If Parcel Perform relies on Users’ consent to the use of their Personal Data, Users have the right to withdraw their consent at any time (but this will not affect any processing that has already taken place).
5.4Users may, by notice in writing to Parcel Perform, withdraw their consent to providing their Personal Data to Parcel Perform. Parcel Perform shall endeavor to cease processing their Personal Data, destroy or delete the information, or remove the means by which the data can be associated with Users within thirty (30) days from the receipt of the said notice, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Parcel Perform’s interests.
5.5Users may decline to provide Parcel Perform with Personal Data. If Users choose not to provide any Personal Data whenever required by Parcel Perform, this may limit Users’ ability to use certain features of the Site, Platform and/or Services, or Parcel Perform might not be able to delivery or adequately deliver the Services to such Users.
6.How Parcel Perform uses Personal Data on a lawful basis
6.1Parcel Perform’s primary objective in collecting and using Users’ Personal Data is to provide, facilitate, personalise and/or improve its Services, including the Site and Platform, to Users. Below are the more detailed examples of relevant purposes for which Parcel Perform may use Users’ Personal Data:
6.2In respect of each of the purposes for which Parcel Perform uses Personal Data, the GDPR requires Parcel Perform to ensure that it has a legal basis for that use if Users are within the EU. The legal bases depend on the Services Users use and how they use them. This means Parcel Perform collects and uses Personal Data only where Parcel Perform needs to:
6.3If Parcel Perform intends to use, handle or process any Personal Data in any manner that is not consistent with this Policy, Parcel Perform will publish a notification of change on the Site or Platform prior to the change becoming effective. Users are deemed to have consented to such variation if we do not receive any notice of objection within seven (7) days from the date of the said notice. If Users are in the EU, Parcel Perform will notify such Users of such changes through emails and such Users should respond accordingly to indicate whether or not they consent to such change.
Further information about cookies, including how to see what cookies have been set on computer or device and how to manage and delete them can be found at www.allaboutcookies.org and www.youronlinechoices.com.
Third-party cookies are set by third-party sites separate from the Site or Platform. Parcel Perform works with third-party service providers who are authorised to place third-party cookies and may also set cookies on the Site or Platform. These third-party service providers are responsible for the cookies they set on the Site or Platform. If Users want further information, please visit the website of the relevant third party. If Users would like to opt-out of all other types of technologies Parcel Perform employs on the Site or Platform, Users may do so by changing their browser settings to block, delete or disable these technologies as such browsers or devices permit.
Log file information is automatically reported by a User’s browser each time it accesses a web page. When Users use the Site or Platform, Parcel Perform’s servers automatically record certain information Users’ web browsers send whenever they visit any website. These server logs may include information such as web request, Internet Protocol address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
7.4Clear GIFs Information (Web Beacons)
When Users use the Site or Platform, Parcel Perform may employ clear GIFs (also known as web beacons or tracking pixels) to anonymously track online usage patterns. No personally identifiable information about Users is collected using these clear GIFs. In addition, Parcel Perform may also use clear GIFs in HTML-based emails sent to Users to track which emails are opened by recipients. The information collected is used to enable more accurate reporting and make the Site or Platform better for Users.
8.How Parcel Perform shares information
8.1Parcel Perform is not in the business of selling Users’ information. There are, however, certain circumstances in which Parcel Perform may share Users’ Personal Data with certain third parties without further notice to Users, such as with:
8.2As Parcel Perform develops its business, it might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, Personal Data may be part of the transferred assets.
8.3Parcel Perform may also share non-Personal Data (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Services or conduct independent research based on such anonymous usage data.
8.4If a User requests that Parcel Perform removes its Personal Data in exercise of its rights, Parcel Perform will convey that request to any third-party with whom Parcel Perform has shared the User’s data. Parcel Perform is not, however, responsible for revising or removing the User’s Personal Data obtained by any third party who has previously been provided with the User’s information by Parcel Perform in accordance with this Policy or any third party to whom the User has directly provided such information (whether by sharing login and password, or otherwise).
8.5Users agree that Parcel Perform may transfer Users’ Personal Data to Parcel Perform’s affiliates, subsidiaries and/or other authorised third parties located in any location as long as the Personal Data is handled in accordance with this Policy and all applicable laws relating to data privacy protection of the relevant jurisdiction.
9.Period of retention
Personal Data provided by Users will be retained and stored as long as the purpose for which the data was required continues, unless the User explicitly requests for its removal in exercise of rights. Thereafter, Parcel Perform will destroy or delete the information, or remove the means by which the data can be associated with the User, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Parcel Perform’s interests. Parcel Perform will, however, periodically review data it holds, and erases or anonymises it when it is no longer needed.
10.Information About Others
If a User or its Authorised User gives Parcel Perform information on behalf of someone else, the User shall, and procure that its Authorised User shall, warrants that it has obtained the authorisation from that person to provide such Personal Data on his/her behalf and that other person has agreed that the User or Authorised User can act on his or her behalf and (i) give consent on his or her behalf to the processing of his or her Personal Data in accordance with this Policy; (ii) receive on his or her behalf any data protection notices; and (iii) give consent to the use and transfer of his or her Personal Data abroad in accordance with this Policy. Users agree to indemnify and hold harmless Parcel Perform from any claim that such authority did not exist.
11.1Parcel Perform uses industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of Users’ information from loss, misuse, and unauthorised access or collection, disclosure, alteration, or destruction. Parcel Perform limits access to Users’ Personal Data to those employees who have a business need to have such access. All such people are subject to a contractual duty of confidentiality. Parcel Perform cannot, however, ensure or warrant the security of any information Users transmit to Parcel Perform or guarantee that Users’ information through the Services may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, managerial, or technical safeguards.
11.2In addition, Parcel Perform has in place the following additional measures with respect to Personal Data of individuals in the EU:
11.3While Parcel Perform will use all reasonable efforts to safeguard Personal Data, Users acknowledge that the use of the Internet is not entirely secure and for this reason Parcel Perform cannot guarantee the security or integrity of any Personal Data that are transferred from Users or to Users via the Internet.
12.Monitoring and Checking
12.1Parcel Perform may monitor and record communications with Users (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
12.2For the prevention of fraud and money laundering, Parcel Perform may search the files of credit reference from fraud prevention agencies (who will record the search). If a User provides false or inaccurate information and Parcel Perform suspects fraud, Parcel Perform may disclose information about the User’s conducts on the Site or Platform to such agencies and if the situation warrants it, Parcel Perform may have to report to law enforcement authorities.
12.3Parcel Perform may preserve the content of any email or "Contact Us" or other electronic messages received. Any Personal Data contained in those messages will only be used or disclosed in ways set out in this Policy. The message content may be monitored by Parcel Perform’s service providers or employees for purposes including, but not limited to, compliance, auditing and maintenance or where email abuse is suspected.
13.1This Policy applies to all users of the Site, Platform and/or Services only. While Users may encounter links on the Site to other websites, such as those relating to Parcel Perform’s third party partners, advertisers and other parties whom Parcel Perform collaborates with (“Third Party Platforms”), this Policy does not apply to the activities of such Third Party Platforms that may collect Users’ Personal Data while accessing or using such third party’s services in connection with Users’ use of the Site or Platform. The privacy practices of those third parties are not covered by this Policy. The links from the Site do not imply that Parcel Perform endorses or have reviewed the Third Party Platforms. Users shall contact those platforms directly for information on their privacy policies.
13.2This Policy shall not apply to any unsolicited information Users provide to Parcel Perform through the Site or Platform or any other means. This includes, but is not limited to, information posted to any public areas of the Site or Platform, such as message boards, any ideas or feedback, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Parcel Perform shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.
14.Privacy of Children
If a User is an individual in the EU who is less than 16 years old, please do not send Parcel Perform any Personal Data. Parcel Perform does not knowingly collect nor does Parcel Perform wish to collect any personally identifiable information or other user information from children under the age of 16. In the event that Parcel Perform learns that any personal information from a child under the age of 16 has been collected, Parcel Perform will delete the information from its database and terminate the corresponding account, if any.
15.Governing Law and Dispute Resolution
Irrespective of the country from which Users access or use the Site, Platform and/or Services, to the extent permitted by law, this Policy shall be governed in accordance with the laws of Singapore without regard to choice or conflicts of law principles, and Users hereby agree to submit to the exclusive jurisdiction of the courts of Singapore to resolve any claims or disputes which may arise in connection with this Policy. Any disputes concerning this Policy and claims concerning breach or inadequacy of Personal Data protection raised by an EU Individual will be dealt with in accordance (to the maximum permissible extent) with the GDPR.